Service Delivery Policy
Effective date: [EFFECTIVE DATE]
AML Checker is a digital service. Nothing is shipped physically. This policy explains how and when you receive what you paid for. It is part of our Terms of Service.
1. What you receive
- A Balance of Checks linked to your Account ID. One Check costs $1.00 USD.
- A Result for every Check: a risk score from 0 to 100, the risk level, sanctions flag, category, label and exposure details, delivered as a message in the Telegram bot or shown on the website.
2. When Checks are added to your Balance
| How you paid | When Checks are added |
|---|---|
| Top-up inside the Telegram bot | Automatically, as soon as the payment provider confirms the payment, usually within a few minutes |
| Payment page on the website | Automatically, as soon as the payment provider confirms the payment, to the Account ID you entered on the payment page |
You can see your Balance in the bot under My account, and on the website after each check.
Your Account ID on the website. On the payment page you can enter the Account ID from our Telegram bot, or any ID of your choice; a new ID is created automatically. Use exactly the same ID on the website to spend your Checks. Keep it private: anyone who knows your ID can use its Checks. Please type it carefully: Checks paid to a mistyped ID can be moved or refunded only while they are unused, after you contact support.
If your Checks have not been added within these times, contact us at [SUPPORT EMAIL] or @SentryxLabs_support with your Account ID. If we cannot fix it, you get a full refund (see the Refund Policy).
3. When you receive a Result
A Result is usually returned within seconds after you send a wallet address. One Check is deducted only after a valid Result is delivered. If our data provider is unavailable or returns no valid Result, you see an error message and no Check is deducted.
If a Check was deducted but you did not receive the Result (for example, because of a technical failure while sending the message), contact support with your Account ID and the approximate time. We will return the Check to your Balance.
4. Service interruptions
If the Service or our data provider is temporarily unavailable, no Checks are deducted during the interruption. If an interruption delays the crediting of a payment, the Checks are added as soon as the Service is restored. If you prefer not to wait, you can request a refund of the unused Checks.
5. Validity
Purchased Checks do not expire. The Free Check on the website is limited to one per visitor.
6. Support hours
[SUPPORT HOURS, e.g. 24/7] · Email: [SUPPORT EMAIL] · Telegram: @SentryxLabs_support · Live chat on https://web-production-26727.up.railway.app